FIRST ACCESS

First of all, if you are not already registered, you must fill out the form by providing the data requested on the registration page. The more information you provide us, the easier it will be for us to serve you better. At this point, wait for an email from us with the complete supply conditions before placing your first order.

1-PURCHASE PROCEDURE

Purchasing products on the Steel Models website is very simple. While viewing the products there is an "add" button. Once you have identified the product you are interested in, click on this button to add it to your cart.

Cart
On the right side of the screen you will find the "cart summary". By clicking on the "check" button you can check the list of items you have selected at any time. Inside the cart, you can change the quantities of the items, or delete anything added by mistake. You can continue shopping by consulting the catalog and add further products. If you have to stop browsing for any reason, when you connect again by logging in, you will be able to continue from where you left off.

How to order

After having consulted the cart and checked its correct contents, you must fill in the box below the summary of the items (which we recommend you print and keep), indicating your name, choosing the carrier, the type of payment, inserting any notes such as instructions for delivery and then click on the send order button. You will now be able to view the complete order including transport costs (PROVISIONAL) and the destination of the goods.

N.B. : WE DO NOT ACCEPT TELEPHONE ORDERS

MINIMUM ORDER PLACED: €50 for material net of VAT, discounts and transport.

MINIMUM SUPPLY: €200 of material net of VAT, discounts and transport.

1 - Discounts:

• 3% discount on the total invoice (VAT and transport excluded) for amounts exceeding €500 of goods value*
• 5% discount on the total invoice (VAT and transport excluded) for amounts exceeding €1,000 of goods value*

* discount applicable only with payment methods on invoice

2- STATUS OF THE ORDER

Once you have entered your Userid and Password, in the "USERS ONLINE" area by clicking on orders, you can consult the orders you have entered at any time, checking their processing status by Steel.

MODIFICATION OF THE CONFIRMED ORDER

Once the customer has submitted the order, it will no longer be possible to request any changes.

3- PAYMENTS

BY CREDIT CARD/PAYPAL

WE ACCEPT VISA, MASTERCARD circuit cards.
Once the invoice is ready, our administration will send a link by email by clicking on which you will have direct access to the secure payment page managed by the banking circuit

To pay with PayPal, wait for our administration to send a copy of the invoice and PayPal money request to your email address.

WITH ADVANCE BANK TRANSFER

Always wait for the invoice to be sent before making the payment.

4-DELIVERY OF THE GOODS

RATES.
All shipments to shops will be made via express courier, carriage paid. Shipping costs will be charged on the invoice at cost. All shipments that we forward to our customers are without insurance which can however be requested at the same time as sending the order at an additional cost. If the courier delivers packages showing possible damage, ACCEPT THE GOODS SUBJECT TO VERIFICATION.

THE SHIPPING COST is calculate basing on weight/volume/destination address.

DELIVERY TIME.
Orders for products indicated as available are processed on average within 2 working days. From the moment the goods are collected by the couriers, a delivery time varying from 3 to 5 working days for the whole of Europe, with the exception of some smaller islands.

5-LEGAL INFORMATION

PRIVACY PROTECTION: Law n. 675/96
Your personal data is taken both in encrypted mode for the purpose of completing the economic transaction, and in automatic mode to manage the sales service and any communications authorized by the customer himself.
The subjects responsible for the treatment of your personal data are:

Steel Models S.R.L. , vicolo Gela 2, 35020 Albignasego (PD) Italy (for the management of the sales service)

couriers or the postal service (for managing deliveries)

The Business Solutions studio for the necessary accounting records.

At any time the Purchasing User may exercise the rights provided for by the art. 13 of law 675/96 by addressing the Data Controllers of their data.

RIGHT OF WITHDRAWAL Legislative Decree n.185/1999
The right of withdrawal which protects the consumer is regulated by the Legislative Decree. n.185/99, which provides for the possibility for the person who made the purchase to withdraw from the contract without penalty within a period of 10 working days from the day on which the product subject to the withdrawal is received. The methods of returning the goods include the obligation on the part of